Action | Recipient | Time Sent | Ability to Disable | |
Regular Appointment Invite | Invite Sent | Customers + Assistant, Internal Attendees + Assistant | Immediately | ✅ |
Ask Customer Invitation | Ask Customer Invite Sent | Customers + Assistant | Immediately | ❌ |
Invitation to Internal Attendees | Ask Customer Invite - Confirmed | Internal Attendees + Assistant | Immediately Upon Customer Acceptance | ❌ |
Ask Customer Response Email | Ask Customer Invite - Confirmed | Scheduler | Immediately Upon Customer Acceptance or Decline | ❌ |
Customer Acceptance Confirmation Email with Calendar ICS | Customer Accepts Email | Customer | Immediately after Acceptance | ✅ |
Appointment Response Confirmation | Regular Invite - Response | Scheduler | Immediately upon any response (accept, tentative, decline) | ❌ |
Invitation Follow-up | Invite - Pending | Pending Customers + Assistant, and Attendees | 48 hours after initial invite (that have not responded) | ✅ |
Appointment Invitation Request | Appointment Invite Requested | Organizer + Scheduler | Immediately upon Request | ❌ |
Status Change Recap | Appointment Status Changes | Organizer | Once Daily AM (Event Timezone), when response status changes occur | ❌ |
New Appointments Created | New Appointments Created | Organizer | Once Daily PM (Event Timezone) for days when new Appointments were created | ❌ |
Your Upcoming Appointments Reminder | Upcoming Appointments - Internal | Internal Attendees + Assistant | Daily AM (Event Timezone), on days appointments are occurring | ❌ |
Customer Appointment Reminder | Upcoming Appointments - External | Confirmed Customers + Assistant | 24 hours before the appointment time | ✅ |
Appointment Change Notice | Date/Time/Location Change | Confirmed Attendees + Assistants, Organizer | Immediately upon change | ✅ |
Appointment Cancellation | Appointment Cancelled | All Confirmed Attendees | Immediately upon cancellation | ✅ |
Daily Recap of your appointments | Occurred Appointments Recap | Organizers and any 'Checked-in' internal attendees | Daily PM (Event Timezone) |
❌ |